Frequently Asked Questions
Everything you need to know about your grilling experience.
How long does shipping take for grills and accessories?
Standard shipping typically takes 3-7 business days. Larger freight items, such as full-sized gas grills, may require an additional 2 days for processing and scheduling.
What is your return policy for unused products?
We offer a 30-day return policy for items in their original packaging. Please note that for safety reasons, we cannot accept returns on grills that have already been fueled or used.
Do my Charbroil products come with a warranty?
Yes, most of our grills include a limited warranty ranging from 1 to 5 years depending on the specific model and components, such as burners and grates.
How can I find replacement parts for my specific model?
You can use our online Part Finder tool by entering your model number, which is typically located on a white label on the back or inside the cabinet of your grill.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I register my new grill for support?
You can register your product on our website under the 'Support' section to ensure faster service, warranty validation, and notifications regarding any product updates.